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Privacy notice
How Pristine Handlers Limited handles personal information, including documents found during a clearance.
Who we are
Pristine Handlers Limited, Unit 5 Town Quay Wharf, Abbey Road, Barking, London IG11 7BZ, is the data controller for personal information collected through this website and in the course of our work. Contact us at info@pristinehandlers.co.uk.
What we collect from this website
When you ask for an estimate or send us a property enquiry, the details you enter are sent to us through this website's server. They include your name, email address, telephone number, any firm you work for, the property postcode and details, and any notes. We use them to answer your enquiry and to send you an acknowledgement with a reference number.
We also record which page or campaign link brought you to the site, so we can see which of our advertising works.
We do not sell your details, we do not pass them to third parties for marketing, and we do not add you to a mailing list without you asking.
Services that handle enquiry details for us
- HubSpot, a customer relationship management service, records enquiries sent through our property enquiry forms so we can follow them up. Our HubSpot records are kept in an account operated by Cyber Path Insight Ltd, a company connected to Pristine Handlers. HubSpot may store this information outside the United Kingdom.
- Resend sends the acknowledgement emails and the enquiry notifications we receive.
Documents and property found during a clearance
This is the part that matters most in our line of work. During a probate or estate clearance we routinely encounter documents containing personal information about the deceased and about living people: bank statements, medical letters, correspondence, photographs and identity documents.
- Documents are boxed, labelled and handed to the executor, the next of kin or the instructing solicitor. We do not retain them.
- We do not copy, scan, photograph or transcribe the contents of documents beyond what is needed to sort them into categories.
- Where documents are to be destroyed on your instruction, they go to a confidential waste stream, not to general waste.
- Our crews are instructed not to discuss the contents of a property with anyone outside the job.
Job photographs may incidentally show personal effects. They are used for the estate file and, where we have permission, for marketing. We will not use photographs of an identifiable property or its contents publicly without the instructing party's agreement.
Lawful basis
We process enquiry details on the basis of taking steps at your request before entering into a contract, and job records on the basis of performing that contract and complying with our legal obligations. Waste transfer notes are retained because environmental law requires it.
How long we keep it
Enquiries that do not become jobs are deleted within twelve months. Job records, invoices and waste documentation are kept for the periods required by tax and environmental legislation, currently six years and two years respectively.
Your rights
You may ask for a copy of the personal information we hold about you, ask us to correct it, ask us to delete it where we are not required to keep it, or object to how we are using it. Write to info@pristinehandlers.co.uk. If you are not satisfied with our response you can complain to the Information Commissioner's Office at ico.org.uk.
Cookies
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